"I don't know who to thank and can only hope this will get passed along.
My family recently took a trip around the world and fortunately we had purchased travel insurance through Travel-Ex when we were buying our airline tickets through AirTreks. I say 'fortunately' because both my wife and I had to spend time in the hospital while in Thailand. I was amazed at how easy and efficient this insurance company was and how much care they seemed to give my wife in regards to care. I have nothing but praise for the way in which you handled our claims and will recommend this insurance as well as AirTreks to our friends and family." - Kurt Campbell (6/30/2008)
"Due to my budget and the hassle of our options, I might just leave things as are. It’s looking like it will cost a lot more to do a lot less - I might just buy one ticket and leave everything else the same. Thank you so much for your time and your effort though, and whoever you need to forward this email to please do so. I just want to let you and everyone there know how much I appreciate your help, support and service. It’s been a long time since I’ve been treated like an actual customer and have had someone tell me "let’s see how we can make this happen" instead of saying "no that’s impossible, sorry can’t help you." It’s a relief to know you guys are there, and I promise that for any tickets that will take me to multiple destinations, you will always be the people I go to first. Thanks again!" - Alvin (1/22/2008)
"Last week I called in to book a flight from the States to Australia and possibly other destinations. I was not very clear when and how I wanted to go where. Daniel's extraodinary patience, support and friendlyness helped me to get clear and figure out what works best for my wants. I called him a lot, changed my mind more than once, asked tons of questions but he stayed friendly,nice and open. I had the feeling that Daniel's main interest was to help me to get the most out of my trip. He did an amazing job in supporting the customer (in this case me). I'd like to thank you for having such nice people doing a job that they obviously really like!" - Erika ("a very happy customer") (1/9/2008)
"I wanted to let you know how pleased I am with the service I received from your Customer Service Department. While in Chile, I needed to change my return flights to Peru on very short notice -- only a little more than a day ahead. When I called Airtreks, I was told to e-mail Customer Service since I did not have a phone I could be called back on. Your Customer Service Department answered my e-mail quickly and very thoroughly with exactly the information that I needed and with additional advice that I did not know to ask about. Because of your Customer Service Department's prompt and professional assistance, I was able to change my flights and extend my stay as I wanted.
Because of your professional staff, I have already recommended Airtreks to other travelers and I will continue to use your services when I need to make additional airline reservations." - Carol Garcia (1/9/2008)
"If only every company that meets the public over the Internet and telephone had such wonderful ambassadors!! I wish to express my gratitude and recognize your professionalism. Thank you Airtreks for a job well done." - Jaimie Wright (1/8/2008)
"Your site is fantastic. Surpassed only by your customer service!" - Kris McGinn (12/1/2007)
"My wife Angela and I recently completed a 7-month trip around the world. It was truly a life-altering experience.One of the first things we did in the planning stages of the trip was to contact your company. We instantly hit it off with one of your agents. She was courteous, knowledgeable, fun and extremely patient with us as our plans continued to change. I just wanted to let you know how happy we both were with the service provided by your company, as well as the concept of around-the-world air travel. We are definitely recommending you to our other traveller friends and will most certainly call you on our next big trip...to South America, the one major continent we missed on our last trip! Thanks again!" - David J. Ciemny (11/11/2007)
"This is a long overdue thank-you for the trip you helped me put together. My family had been living in Nagoya, Japan and we were preparing to repatriate. I thought it would be fun to make a few stops on the way! Edward helped me put together a trip that included stops in Bali, Vienna, Paris, and London. The trip was incredible and problem-free, in spite of the fact that there were 6 of us traveling! Our children ranged in age from 8-16 at the time and continue to be world travelers. Thank you, thank you! We can't wait to plan our next multi-stop trip." - Joanie Helgsen (10/8/2007)
"It is rare to be able to talk to someone these days who is customer focused and a consummate professional. Thank You Very Much!!!!" - Joe Mellen (9/12/2007)
"Thanks again for your help. I love Airtreks!" - Chrissy Spera (8/12/2007)